Privacy Policy

At newmultihome.shop, operated by NEW MULTI TRADERS LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, or communicate with us.

By using newmultihome.shop, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information when you interact with our website.

1.1 Personal Identification Information

When you place an order, create an account, or contact us, we may collect your name, email address, billing address, shipping address, telephone number, and other information you voluntarily provide.

1.2 Order and Transaction Information

We may collect information relating to your purchases, including order details, purchased items, transaction references, order status, delivery information, refund records, and customer service communications.

Payment card details are generally processed directly by our payment service providers. We do not intentionally store complete payment card numbers or security codes on our website servers.

1.3 Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, referring pages, pages visited, access times, and website interaction data.

1.4 Cookies and Similar Technologies

We may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve website performance, analyze visitor activity, and support security.

Where required by applicable law, non-essential cookies and tracking technologies will only be activated after you provide the necessary consent. You can manage your cookie preferences through the available website controls or your browser settings.

2. How We Use Your Information

We use personal information for the following purposes:

• To process and fulfill orders and arrange deliveries.
• To process payments, refunds, and transaction-related requests.
• To communicate order confirmations, shipping updates, and service notifications.
• To respond to customer inquiries and provide after-sales support.
• To maintain website functionality, security, and performance.
• To detect, investigate, and prevent fraudulent transactions or unauthorized activities.
• To comply with applicable legal, accounting, tax, and regulatory obligations.
• To improve our website, services, and customer shopping experience.
• To send promotional communications where permitted by law and, where required, with your consent.

We will not use your personal information for purposes that are incompatible with the purposes described above unless we have an appropriate legal basis or obtain your consent where required.

3. Legal Basis for Processing

Where applicable under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process personal information on one or more of the following legal bases:

• Contractual necessity: To process your order and fulfill our obligations to you.
• Legal obligation: To comply with applicable laws and regulatory requirements.
• Legitimate interests: To operate our website, maintain security, prevent fraud, and improve our services, provided these interests do not override your rights.
• Consent: To use certain non-essential cookies or send marketing communications where consent is required.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

4. Payment Processing

Payments made through newmultihome.shop may be handled by third-party payment service providers.

These providers process payment information in accordance with their own privacy policies, security standards, and applicable legal requirements. We may receive limited transaction information necessary to confirm payments, manage orders, process refunds, and address payment disputes.

We do not intentionally store complete payment card numbers or card security codes on our website servers. Payment processing is subject to the applicable terms and privacy practices of the relevant payment provider.

5. How We Share Your Information

We do not sell your personal information to third parties in exchange for money.

We may share relevant information with the following categories of recipients when necessary:

• Payment providers: To authorize and process payments and refunds.
• Shipping and logistics providers: To deliver orders and provide tracking services.
• Website hosting and technology providers: To maintain our website, infrastructure, and technical services.
• Analytics and security providers: To understand website performance and protect against fraud or unauthorized access, subject to applicable consent requirements.
• Professional advisers: Such as accountants, auditors, and legal advisers when reasonably necessary.
• Government authorities and law enforcement: Where disclosure is required by law or necessary to protect our legal rights.

We require service providers to handle personal information appropriately and, where applicable, to use it only for authorized purposes.

6. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection laws. Depending on the circumstances, these measures may include relying on an adequacy regulation or decision, entering into approved contractual safeguards, or using another legally recognized transfer mechanism.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including meeting contractual, legal, accounting, tax, dispute-resolution, and security requirements.

Order and transaction records may generally be retained for seven years after order completion for recordkeeping, accounting, and related business purposes, where appropriate and permitted by applicable law.

Other information, such as customer inquiries, technical logs, and cookie records, may be retained for different periods depending on its purpose and applicable requirements.

When personal information is no longer necessary, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, unless further retention is legally required.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, and misuse.

These measures may include access controls, security monitoring, secure data transmission, and appropriate service-provider safeguards.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests.
• Request the transfer of eligible personal information to you or another organization.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the email address provided at the end of this policy. We may need to verify your identity before processing your request.

These rights are subject to applicable legal conditions and exemptions.

10. UK Data Protection Rights

If you are located in the United Kingdom, you may contact the Information Commissioner’s Office (ICO) if you believe that your personal information has been handled unlawfully or that your data protection rights have been infringed.

You can find guidance and complaint information on the ICO’s official website at https://ico.org.uk/.

We encourage you to contact us first so that we have an opportunity to address your concerns.

11. Children’s Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information from children who are not legally permitted to use the relevant services independently.

We do not knowingly collect personal information from children without an appropriate legal basis or, where required, the necessary parental or guardian consent.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms.

We do not control the privacy practices, content, or security of these third parties. Any information you provide to them will be governed by their respective privacy policies and terms.

We recommend reviewing the applicable policies before submitting personal information to an external website.

13. Marketing Communications

We may send promotional emails where permitted by applicable law and where any required consent has been obtained.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential service messages relating to your orders, transactions, account security, or legal obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable laws.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically to remain informed about how we handle your personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need further information about our data practices, please contact us:

Company: NEW MULTI TRADERS LTD

Website: newmultihome.shop

Email: support@newmultihome.shop